Returns and cancellation

1. Cancelling a one-off order

Cancel until Thursday 20:00 Warsaw time before the delivery Saturday and I refund the full amount. Write to me by email or Instagram; the cancellation counts when I confirm it, and I confirm the same day.

After the cutoff the flowers are already bought for you, so I cannot refund. Write anyway: another Warsaw address, another recipient or the next Saturday are usually possible.

2. Pausing or stopping a subscription

Write to me by Thursday 20:00 before the delivery you want to skip, from the email address you used at checkout. I pause or stop the subscription from that delivery, with no fees and no minimum term.

If Stripe has already charged you for a delivery that will now not happen, I refund that payment in full.

3. The 14-day withdrawal right

Under Polish consumer law the 14-day right to withdraw from a distance contract does not cover goods that deteriorate quickly, and cut flowers are exactly that (art. 38 ust. 1 pkt 4 of the Consumer Rights Act). The cancellation rules above are my own and more generous: any delivery, until the cutoff, full refund.

4. Flowers that arrived wrong

Damaged, wilted, fewer stems than promised, or not what the site describes: write to me on the delivery day, or by the next day at the latest, with a photo. You choose a replacement on the next Saturday or a refund of that delivery; if only part of the bunch is affected, I refund that part.

I cannot take the flowers back, because there is nothing I can do with them after delivery. A formal complaint can go to the email or postal address in the Terms; I reply within 14 days.

5. How refunds arrive

Refunds go back to the payment method you used: card, BLIK, Przelewy24, Apple Pay or Google Pay. I start them within 14 days at the latest, usually the same day. Banks and card issuers can take several more business days to show the money; BLIK and Przelewy24 refunds land on the bank account the payment came from.

The full rules are in sections 8 to 10 of the Terms.